Frequently Asked Questions

Please note that ordering the incorrect size does not qualify for a return.

HOW LONG WILL IT TAKE TO GET MY ORDER?

It takes a minimum of 5 business days for us to process your order. Once shipped, you will get the tracking number via email and you can expect delivery in 3-4 weeks on average.

Note: The processing may take longer than usual due Holidays and COVID-19 Outbreak.

WHEN WILL I GET MY TRACKING NUMBER?

The minimum processing time is 5 business days. Once shipped, the tracking number will be sent to you via email.

WHAT IF I DON’T GET MY ORDER AT ALL?

The delivery time is 25-40 business days after it has been shipped. If the order does not arrive within the said time, please contact us and we will refund your money.

WHY SOME OF MY ITEMS ARE MISSING AND NOT ARRIVED YET?

You might receive your order in 2 or 3 parts because of the shipping process we use, please do not panic if you receive one item first. All orders will be delivered within the given delivery time we have mentioned.

Why does my item look different from the picture?

Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Thanks for the cooperation and understanding

Can I change or cancel an order after I’ve submitted it?

If your order hasn’t been processed yet, we will help you to change the items you wish to replace. Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of USD 5.00 is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.

What do I do if I entered an incorrect shipping address?

Please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address

The tracking information says ‘delivered’, but I haven’t received my order

We really apologize that your item was not delivered to you. As much as we would like to have all the items be shipped smoothly, we really do not have control over other possible reasons/factors why an item did not arrive in one’s mailbox. What we can recommend is that you can check with neighbors to see if they possibly have the package or check your local post office.

Most customers who have the same situation as you have found their item either with their neighbor or at the local post office. All domestic delivery issues become the responsibility of the local postal service once it’s been shipped. You may contact them directly.

Please make sure that you have entered your correct and complete shipping details when you ordered. We will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

My tracking information isn’t updating

Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.

- The carrier hasn’t accepted your package yet.

- The carrier hasn’t scanned and entered tracking information for your package yet.

Will I be responsible for any customs or duty fee?

Customs fees depend on the laws of your country. Our experience is that In the majority of cases you are not required to pay any customs fees. We mark all our orders as low-value gifts. Moreover, we send larger orders in separate packages to avoid such charges.